We have grown leaps and bonds these past years because of the many wonderful PalaPala customers. I do travel -- and sometimes I am delayed in getting back to you. All e-mails are answered. If you do not receive a reply within a week, please e-mail a second time remembering to include a name, address, phone number, and hopefully information on where you saw us and what you are interested in -- or questions about an item you already own. I have tried to answer most common questions in this web site. Thank you for your interest!